Cosmos Salon & Spa FAQ’s
What is your cancellation policy?We kindly ask that any appointment changes or cancellations be made at least 48 hours prior to your scheduled appointment time.
Appointments canceled with less than 48 hours' notice may be subject to the following fees:
Cancellations made within 24–48 hours of the appointment: 50% of the scheduled service total
Same-day cancellations: 100% of the scheduled service total
No-show appointments: 100% of the scheduled service total
These policies help us protect our team's time and accommodate guests on our waitlist.
During closed hours, please leave a voicemail, text or email as your cancellation notice to avoid cancellation charges.
Why do I need to put a card on file?We require a valid credit card to reserve appointments because your appointment time is dedicated specifically to you. When appointments are canceled last minute or guests do not arrive, it can be difficult to fill that time and it directly impacts our service providers.
Your card helps us protect our team's time while allowing us to continue offering convenient online booking and appointment reservations. Your card is securely stored and will not be charged at the time of booking. Charges will only occur if applicable cancellation, no-show, or policy fees are incurred according to our cancellation policy.
What if I am dissatisfied with my service?Your satisfaction is important to us. If you are unhappy with your service, please notify the salon within 48 hours of your appointment so we can discuss your concerns and determine an appropriate plan of action.
While completed services are not eligible for refunds, we are happy to offer corrective services when appropriate.
Correction appointments:
Must be approved by salon management.
Are performed by the original service provider whenever possible.
May include oversight and consultation from our Lead Stylists and Management Team.
Any alterations, chemical services, haircuts, color services, or treatments performed by another salon, stylist, or individual after your appointment with us will void eligibility for any corrective service.
Can I return my retail purchase?Retail products may be returned within 14 days of the original purchase date.
Please note:
Opened or used products are not eligible for return or refund.
Brushes, hair accessories, and hair extensions are final sale and cannot be returned or exchanged.
Can I bring children or guests with me?Absolutely! Guests of all ages who are scheduled to receive services are always welcome.
If you are not receiving a service but would like to accompany a friend or family member, we kindly ask that you limit additional guests whenever possible, as seating in our salon and spa areas may be limited.
For the comfort and safety of all guests, children who are not receiving services must remain supervised by an adult at all times. We appreciate your understanding as we strive to provide a relaxing and enjoyable experience for everyone.
What if I am running late?Please call the salon as soon as possible if you are running late. We will do our best to accommodate you; however, depending on your provider's schedule, your service may need to be modified or rescheduled.
In some cases, a late arrival may require rescheduling and could be subject to our cancellation policy.
Do consultations cost anything?No! All consultations at Cosmos are completely complimentary.
Whether you're considering a major hair transformation, extensions, corrective color, lash services, or simply aren't sure which service is right for you, our team is happy to meet with you and discuss your goals.
During your consultation, we'll review your desired results, provide service recommendations, discuss maintenance and home care, answer any questions you may have, and provide an estimated investment before booking your appointment.
Why do prices vary?Pricing may vary based on your provider's experience level, hair length, hair density, the amount of product required, and the time needed to achieve your desired results. Additional charges may apply for extra color, lightener, extensions, or additional service time.
Can a salon refuse service to a guest?Yes. To maintain a safe, professional, and respectful environment for both our guests and team members, we reserve the right to refuse or discontinue service at our discretion.
This may include situations involving inappropriate behavior, harassment, safety concerns, repeated policy violations, or any conduct that disrupts the experience of our guests or staff. We are committed to providing a welcoming environment and appreciate the respect and kindness of everyone who visits our salon.