Contact Us

We welcome walk-ins when availability allows, but we highly recommend booking in advance to secure your preferred provider and time.

We require 48 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may result in a fee.

Absolutely! You’re welcome to request your preferred provider when booking.

We stand behind the quality of our salon services and offer a 48-hour service guarantee. If you are not satisfied with your service, please contact us within 48 hours of your appointment to schedule an adjustment.

• Adjustments to refine or correct the original service will be provided at no additional cost within this 48-hour window.

• If you request a different result than what was originally agreed upon during your service, additional charges will apply.

• Requests for additional length removal after a haircut service will incur a fee unless otherwise determined by your stylist at the time of service.

Service Guarantee Limitations

• Any alterations, treatments, or changes made to your hair after leaving the salon will void the 48-hour guarantee.

• Services that have been altered externally are not eligible for corrections, refunds, or credits.

Spa Services
All spa services are non-refundable and not eligible for credit or adjustments.

Retail & Product Returns

• Unopened retail products may be returned within 14 days of the purchase date for a refund or credit.

• Opened or used products are not eligible for refund or credit under any circumstances.

• Cash purchases for retail items will be refunded as account credit only.

Final Sale Items (Non-Returnable)
The following items are final sale and not eligible for refund or credit at any time:

• Hair extensions

• Hair pieces

• Fill-It for $5 bottles 

• Brushes and styling tools

By purchasing services or products, you acknowledge and agree to the terms of this return policy.